Frequently Asked Questions

All campaigns undergo thorough verification before approval. We verify organization credentials, review documentation, and ensure Islamic compliance. Campaign creators must provide regular updates and detailed reports on fund usage. You can track your donation impact through your dashboard and receive progress updates directly.

Yes, you have the option to make anonymous donations. During checkout, simply check the "Donate Anonymously" box. Your name will not be displayed publicly on the campaign page, though you'll still receive a receipt and can track the campaign privately.

Yes, donations to registered 501(c)(3) nonprofit organizations are typically tax-deductible in the US. You'll receive a tax receipt via email after completing your donation. For specific tax advice, please consult with a tax professional. International donors should check their local tax laws.

The minimum donation amount is $5 for one-time donations and $5/month for recurring donations. This helps us minimize processing fees while making charitable giving accessible to everyone.

Yes! During checkout, select the "Make this a monthly donation" option. You can choose any amount and it will be automatically charged to your payment method each month. You can modify or cancel recurring donations anytime from your dashboard.

Our verification process includes: 1) Background check of the organization, 2) Review of registration documents and tax-exempt status, 3) Verification of campaign details and beneficiary information, 4) Islamic compliance review by our scholars, 5) Assessment of the organization's track record and reputation. Only verified campaigns receive our verification badge.

Unlike all-or-nothing platforms, beneficiaries receive all funds raised even if the goal isn't reached. This ensures that every donation makes an impact. If a campaign significantly underperforms, we work with the organization to adjust goals or redirect funds to similar verified causes with donor consent.

Mizaad is designed for registered nonprofit organizations and verified charitable causes. Personal campaigns are not permitted. However, if you're facing hardship, you can contact our partner organizations that may be able to assist you through their existing programs.

The verification process typically takes 3-5 business days. This includes document review, background checks, and Islamic compliance verification. Urgent campaigns may be expedited upon request. You'll receive email updates throughout the review process.

No, campaigns cannot be edited once submitted to protect donor trust and prevent fraud. Please review all details carefully before submitting. If you need to make legitimate changes to an active campaign, contact support with your request and justification. Our team will review and make approved changes on your behalf.

Click "Sign Up" in the top right, enter your email, full name, and create a password. Verify your email through the link we send you. That's it! You can browse campaigns without an account, but you'll need one to make donations and track your giving history.

Click "Sign In" then "Forgot Password". Enter your email address and we'll send you a reset link. Follow the link to create a new password. The reset link expires after 1 hour for security reasons.

Log in and go to your profile page. Click "Edit Profile" to update your name, email, phone number, bio, and address. Email changes require verification. You can also change your password from the settings section.

Yes, you can deactivate your account from the profile settings page. This will hide your profile and remove your name from public donation lists. Your donation history will be preserved for tax purposes. To permanently delete all data, please contact support.

Yes, we take security seriously. All data is encrypted in transit and at rest. We never sell or share your personal information with third parties. Payment information is processed through PCI-compliant payment processors and never stored on our servers.

We accept major credit cards (Visa, Mastercard, Amex, Discover), debit cards, PayPal, and bank transfers (ACH). All payments are processed securely through industry-leading payment processors with bank-level encryption.

Mizaad charges a small platform fee (5%) to cover operational costs including payment processing, verification, and platform maintenance. This fee is clearly displayed before you complete your donation. 95% of your donation goes directly to the beneficiary.

Receipts are automatically emailed to you immediately after donation. You can also download receipts anytime from your dashboard under "My Donations". Receipts include your donation amount, date, campaign name, and our tax ID for your records.

Refund requests are handled on a case-by-case basis and must be made within 30 days of donation. Contact support with your donation ID and reason. Refunds are only approved in exceptional circumstances, as funds may have already been disbursed to beneficiaries.

Recurring donations are charged automatically on the same day each month. You'll receive an email receipt for each payment. You can update the amount or cancel anytime from your dashboard. Changes take effect from the next billing cycle.

For verified organizations, funds are typically transferred within 3-5 business days of donation. Large campaigns may have milestone-based disbursements to ensure proper fund management and reporting. All transfers are tracked and reported in campaign updates.

Yes, Mizaad operates in full compliance with Islamic principles. We don't charge or pay interest (riba), we prohibit campaigns involving haram activities, and our operations are reviewed by qualified Islamic scholars. Our platform fee is a service charge (ujrah), not interest.

Yes, many campaigns are eligible for Zakat. Look for the "Zakat Eligible" badge on campaign pages. These campaigns have been verified to serve Zakat-eligible recipients according to Islamic guidelines. You can filter campaigns by Zakat eligibility.

Mizaad supports all types of Islamic charitable giving including Sadaqah (voluntary charity), Sadaqah Jariyah (ongoing charity like water wells, education), Zakat (obligatory charity), Fidya, Kaffarah, and Qurbani. Campaigns are clearly labeled with applicable types.

Yes! Many of our campaigns are Sadaqah Jariyah - ongoing charity whose rewards continue after death. These include building water wells, funding education, constructing mosques, and planting trees. Such campaigns are marked with a special badge.

We have an Islamic Advisory Board of qualified scholars who review our operations, verify campaign eligibility for Zakat, ensure no interest-based transactions, and approve that all campaigns align with Shariah principles. Any concerns are escalated to the board for ruling.