Privacy Policy

Your privacy is important to us. Learn how we protect and handle your data.

Last Updated: January 1, 2025

1. Introduction

Mizaad ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our crowdfunding platform.

Please read this Privacy Policy carefully. By using Mizaad, you consent to the practices described in this policy.

2. Information We Collect

Personal Information You Provide

When you register, make a donation, or create a campaign, we collect:

  • Name, email address, phone number
  • Mailing address
  • Payment information (credit card details, billing address)
  • Account credentials (username, password)
  • Profile information and preferences
  • Communications with us (support inquiries, feedback)

Information Collected Automatically

When you use our Service, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, features used)
  • Location data (approximate location based on IP address)
  • Cookies and similar tracking technologies

Information from Third Parties

We may receive information from payment processors, identity verification services, and social media platforms when you connect your accounts or use social login features.

3. How We Use Your Information

We use your information to:

  • Process donations and transactions
  • Create and manage your account
  • Send receipts and tax documentation
  • Verify beneficiary organizations
  • Provide customer support
  • Send campaign updates and notifications
  • Improve our Service and develop new features
  • Detect and prevent fraud
  • Comply with legal obligations
  • Send marketing communications (with your consent)
  • Analyze usage patterns and trends

4. Information Sharing and Disclosure

We may share your information with:

Beneficiary Organizations

When you make a donation, we share your name, email, and donation amount with the beneficiary organization. You can choose to donate anonymously to hide your name from the public campaign page, but the organization will still receive your information for receipt purposes.

Service Providers

We share information with trusted third-party service providers who help us operate the platform, including:

  • Payment processors (Stripe, PayPal)
  • Email service providers
  • Cloud hosting services
  • Analytics providers
  • Customer support tools

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of Mizaad, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Keep you logged in
  • Analyze site traffic and usage patterns
  • Personalize content and ads
  • Detect and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them).

6. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest (SSL/TLS)
  • PCI-DSS compliant payment processing
  • Regular security audits and vulnerability assessments
  • Access controls and authentication
  • Secure data storage with reputable cloud providers
  • Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

You can access and download your personal data from your account dashboard.

Correction

You can update your profile information at any time through your account settings.

Deletion

You can request deletion of your account and personal data. Note that we may retain certain information for legal and accounting purposes.

Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or adjusting your notification preferences in your account.

GDPR Rights (EU Users)

If you're in the European Union, you have additional rights including the right to object to processing, restrict processing, and lodge a complaint with a supervisory authority.

CCPA Rights (California Users)

California residents have the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide the Service and fulfill transactions
  • Comply with legal obligations (tax records, financial reporting)
  • Resolve disputes and enforce our agreements
  • Prevent fraud and abuse

Donation records and receipts are typically retained for 7 years for tax and accounting purposes. When you close your account, we will delete or anonymize your information within 90 days, except where longer retention is required by law.

9. Children's Privacy

Mizaad is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our systems.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country, where data protection laws may differ.

By using Mizaad, you consent to the transfer of your information to the United States and other countries. We take appropriate measures to ensure your information receives adequate protection, including using standard contractual clauses approved by the European Commission.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date at the top
  • Sending you an email notification (for significant changes)

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: privacy@mizaad.org

Phone: +1 (555) MIZAAD

Address: Data Protection Officer
Mizaad
123 Charity Lane
New York, NY 10001